Frequently Asked Questions
Q1: How do I charge the electric wheelchair?
A1: Turn off the wheelchair (ensure joystick lights are off). Use only original chargers. Charging takes 5-8 hours until the lamp turns green. The charger becoming warm is normal.
Q2: Is it difficult to fold for transport?
A2: No, simply lift the feet part to the top and it folds. We also offer an "Automatic open and fold" version for those who prefer more assistance.
Q3: Can I take this powerchair on an airplane?
A3: Yes, our powerchairs are airline friendly. We can provide all necessary specifications and battery certifications required by airlines via email.
Q4: Does the battery need to be removed to fold it?
A4: No, the wheelchair folds perfectly with the battery attached. The compact design keeps the battery secure and hidden when folded.
Q5: What is the warranty coverage?
A5: All products come with a comprehensive 12-month manufacturer's warranty covering manufacturing faults, including the batteries.
Q6: Are the backrest and footrests adjustable?
A6: Yes, we offer manual or automatic recliner options. You can also add accessories like headrests and adjustable footrests for better comfort.