❓ Frequently Asked Questions
When will you deliver the sample or mass production?
We typically deliver samples within 5-7 days. For mass production, the lead time is approximately 15-30 days depending on the order volume.
Are you a factory or trading company?
We are a professional manufacturer. Our facility covers over 6000 square meters and is equipped with multiple fully mechanized production lines for high-quality output.
Do you have the products in stock?
Yes, we maintain a ready-to-ship stock for various standard wheelchair types and ebikes to ensure quick delivery for urgent needs.
Do you provide OEM and ODM service?
Yes, we offer comprehensive OEM and ODM services to meet your specific branding and design requirements.
Is there a sample fee and can it be refunded?
Samples are charged initially. However, the sample fee can be fully refunded upon the placement of your next mass production order.
What is your quality guarantee policy?
We provide a 1-year warranty for our wheelchairs. If quality issues arise from the product itself, we offer free replacement parts and professional after-sales guidance.
Kidvora Chair
